Privacy Policy

Jefo Logistique

 

1.  INTRODUCTION

Jefo Logisitique Inc. is a leader in transportation, storage, transshipment and logistics.

We are committed to protecting your privacy and supporting a transparent approach regarding how we collect, use, and disclose your information. This Privacy Policy applies to information, including Personal Information, collected about you by Jefo Logistique Inc. The purpose of this Privacy Policy is to inform you about our practices related to the collection, treatment, processing, and disclosure of information provided through the access to or use of our website, products, and services, or that may be collected or provided by us.

This Privacy Policy provides details about how we collect and process your personal data when you use our site https://jefologistique.ca.

Jefo Logistique Inc. is the data controller, and we are responsible for your personal data (referred to as “we”, “us”, or “our” in this Privacy Policy).

We have appointed a data protection officer responsible for privacy matters. If you have any questions about this Privacy notice, please contact the data protection officer using the details provided below.

 

Contact Details

Here is our complete contact information:

Legal entity’s full name of: Jefo Logistique Inc.

Appointed data protection officer: Steve Dillaire, General Manager

Email address: [email protected]

Postal address: 5020, Emilien Letarte Avenue, Saint-Hyacinthe (Quebec), J2R 0A3, Canada

 

It is very important that the information we hold about you is accurate and up to date. Please let us know if any relevant required information changes by emailing us at [email protected].

 

2.  WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE, AND ON WHAT GROUND WE PROCESS IT

Personal data refers to information capable of identifying an individual. It does not include anonymized data.

We may process the following categories of personal data about you:

• Communication Data: This includes any communication you send to us, whether through the contact form on our website, email, text, social media messaging, social media posting, or any other communication with us. Our lawful ground for this processing is your consent by freely contacting us and our legitimate interests, which, in this case, are to reply to communications sent to us, keep records and to establish, pursue, or defend legal
• Customer et Product Data: This includes data relating to any purchases of goods and/or services, such as your name, title, billing address, delivery address, email address, phone number, contact details, products we manage on your behalf, and details related shipped products. Our lawful ground for processing this data is the performance of a contract, taking steps to enter into such a contract, and fulfilling our obligations arising from it. This includes supplying the goods and/or services you have purchased and keeping records of such We may also use this data to promote our services and products with your consent.
• User Data: This includes data about how you use our website and online services, together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, ensure the security of our website, maintain back-ups of our website and/or databases, and enable the publication and administration of our website, other online services, and businesses. Our lawful ground for this processing is our legitimate interest, which, in this case, enables us to properly administer our website and business, and deliver an optimal user experience through our services and grow our business.
• Technical Data: This includes data about your use of our website and online services, such as your IP address, login data, details about your browser, length of visits to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings, and other technologies on the devices you use to access our This data is sourced from our analytics tracking system. We process this data to analyze your use of our website and other online services, administer and protect our business and website, deliver relevant website content and advertisements to you, and understand the effectiveness of our advertising and products. Our lawful ground for this processing is our legitimate interest, which, in this case, are to enable us to properly administer our website and business, grow our business, adapt our marketing strategy and deliver an optimal user experience.
• Marketing Data: This includes data about your preferences for receiving marketing communications from us and our third party, as well as your communication We process this data to enable you to participate in our promotions such as competitions, prize draws, and free giveaways, deliver relevant website content and advertisements to you, and measure or understand the effectiveness of this advertising. Our first lawful ground for this processing is our legitimate interest, which, in this case, are to study how customers use our products/services, develop them, grow our business, manage promotions, manage events and decide our marketing strategy. Our second lawful ground for this processing is your consent, which, refers to your clear approval for the processing your personal information.

 

General Data Processing Information

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to transport the goods). If you do not provide us with the requested data, we may have to cancel a service or product you have ordered, if such a case ever comes up, you will be notified.

Regarding collected personal data, we will only use it for the purpose it was collected for, or a reasonably compatible purpose if necessary. For more information on this, please email us at [email protected]. In case we need to use your details for an unrelated new purpose, we will seek your approval and explain the legal grounds for processing.

Furthermore, with respect to specific policies related to personal data usage:

• We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric We do not collect any information about criminal convictions and offences.
• We may process your personal data without your knowledge or consent when required or permitted by
• We do not carry out automated decision-making or any type of automated

 

3.  HOW WE COLLECT YOUR PERSONAL DATA

As part of our business operations, we collect, or may collect, various sets of data to support logistics, transportation, transshipment, our software, website growth and other activities.

• We may collect data about you directly when you provide it to us (for example, by filling in forms on our site and application, by sending us Emails, or by reaching out to us in any means possible).
• We could also collect personal data during events we organize.
• We may collect information as part of a contract we have with your employer. (Such as goods we transport on your behalf)
• We collect information (such as video recordings) if you physically visit us at one of our locations.
• We may use data through services or technologies in regard to contract compliance or business management purposes (such as fleet management tools or call recordings).
• We may also automatically collect certain data from you as you use our website through cookies and similar technologies. For more details about this, please see our cookie

 

4.  MARKETING COMMUNICATIONS:

As part of our operations, we may process data and personal data to promote our services and products. Our lawful basis doing so is either your consent or our legitimate interests (namely, to grow our business, provide great services and up to date information’s).

Under the Personal Information Protection and Electronic Documents Act of Canada and the Quebec Personal Data Protection Act, we may send you marketing communications from us if (i) you have made a purchase or requested information from us about our goods or services, or (ii) you have agreed to receive marketing communications, and in each case, you have not opted out of receiving such communications since.

Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

You can ask us or third parties to stop sending you marketing messages at any time by adjusting your marketing preferences where available, by following the opt-out links provided in any marketing messages sent to you or by emailing us at [email protected].

Please note that opting out of marketing communications does not affect the processing of personal data provided through other interactions with us, such as transactions, purchases, warranty registrations, contracts, etc.

 

5.  DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

• Other companies within our group that provide services to This includes Jefo Nutrition inc., Transport Nalaco, Transbordement St-Hyacinthe and Primatis.
• Service providers and professional advisers. This includes IT services, system administration, data analytics, marketing services, security services, lawyers, bankers, auditors, and insurers.
• Government bodies that require us to report processing activities.
• Integrated products and tools: Google Analytics and Map, Salesforce (Tableau BI) and MailChimp.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.

 

We require all third parties to whom we transfer your data to respect the security of your personal data and to process it in accordance with the law. We only permit such third parties to process your personal data for specified purposes and in compliance with our instructions.

 

6.  INTERNATIONAL TRANSFERS

Jefo Logistique adheres to the protection of your data by subscribing to our obligations under The Personal Information Protection and Electronic Documents Act and the Privacy Protection Act.

In this regard, we may share your personal data within our group of companies, which may involve transferring your data outside of your residential area, province or country. Before transferring personal data, we conduct privacy impact assessments to minimize the risk of mishandling of data and ensure greater security in its use. The evaluations are performed on an individual basis.

 

7.  DATA SECURITY

We have implemented security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We grant access to your personal data solely to employees and partners who require it for business purposes. They are authorized to process your personal data only according to our instructions, and they must maintain its confidentiality. We also protect your data by controlling access to offices and relevant documents in various ways physically and technologically. Such technologies and measures include firewalls, encryption, limited access, and audits. Finally, we have established procedures to address any suspected personal data breaches and will notify you and any relevant regulatory authority of a breach if required by law.

 

8.  DATA RETENTION

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including meeting legal, accounting, or reporting requirements. IT backups are excluded from timelines and will only be used to preserve the integrity of the business operations.

When determining the appropriate retention period for your data, we consider its quantity, nature, and sensitivity, the potential risk of harm from unauthorized use or disclosure, the purposes of processing, whether those purposes can be achieved by other means, legal agreement and legal requirements.

For tax purposes the law obliges us to retain basic customer information (including Contact, Identity, Financial, and Transaction Data) for 7 years after the customer relationship ends.

For commercial, administrative and operational purposes, we will retain your information (including Contact details and other information provided to us) for up to 10 years after the end of the customer relationship.

For marketing and sales purposes, we will retain personal information (including Contact, Location, Connection data, Usage of our products and services, Marketing and communication preferences, Information provided) for up to 10 years after the customer relationship ends

Personal information in our possession will be stored securely at Jefo Logistique offices in Saint-Hyacinthe and on our servers located in the province of Quebec, Canada, and on the servers of third parties with whom we have a business relationship.

In certain circumstances, we may anonymize your personal data for research or statistical purposes, and in such cases, we may use this information indefinitely without further notice to you.

In the event of legal action, the retention period for information in our possession may be extended beyond the above-mentioned period without further notice.

 

9.  YOUR LEGAL RIGHTS

Under data protection laws, you have rights regarding your personal data, including the right to request access, correction, erasure, restriction, data portability, and the right to object to processing. You may also withdraw your consent where the legal basis for processing is consent.

You can learn more about these rights at the following links:

Quebec / Canada

https://www.cai.gouv.qc.ca/citoyens/

https://www.priv.gc.ca/en/privacy-topics/information-and-advice-for-individuals/your-privacy-rights/

If you wish to exercise any of the rights mentioned above, please contact us at [email protected].

 

You will not be charged a fee to access your personal data or exercise any of these rights, unless your request is unfounded,

repetitive, or excessive, in which case we may charge a reasonable fee or refuse to comply with your request.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to request additional information related to your request to expedite our response.

We endeavor to respond to all legitimate requests within one month. On occasion, if your request is particularly complex or if you have made multiple requests, it may take us longer than a month. In such instances, we will notify you of the delay.

If you are dissatisfied with any aspect of how we collect and use your data, you have the right to lodge a complaint with the Commission d’accès à l’information du Québec (CAI), responsible for data protection in the province of Quebec (www.cai.gouv.qc.ca). We would appreciate if you would contact us first in the event of a complaint so that we can attempt to resolve the issue for you.

 

10.  THIRD-PARTY LINKS

Our website or communications may contain links to third-party websites, plug-ins, and applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not have control over these third-party websites and are not responsible for their privacy statements. When you leave our website, we strongly encourage you to read the privacy notice of every website you visit.

 

11.  COOKIES

You can configure your browser to block all or some browser cookies, or to receive alerts when websites set or access cookies. Please be aware that if you disable or reject cookies, certain parts of this website may become inaccessible or function improperly. For more information regarding the cookies we use, kindly refer to our cookie policy.

 

12.  MINOR DATA PROTECTION

Depending on your location, minors may be restricted from using our products without the consent of a parent or legal supervisor.

We do not knowingly collect information from minors under the legal age for doing so. By providing us with your data, you warrant to us that you are within the legal age of sharing your personal data where you reside. In the event that we determine we are in possession of such information, we will take steps to remove it.

If you are the parent or legal supervisor of a children concerned by this clause, you can contact us at [email protected] to submit an authorization, ask for the erasure of the said minor under your supervision, or request information regarding this disposition.